Chatbots for 24/7 automated service:The advanced chatbots are like having a dedicated support team available around the clock. They handle repetitive service requests effortlessly, providing instant responses to customer inquiries. These chatbots are highly customizable, allowing you to tailor them to your specific business needs.CRM-powered automation for personalized resolutions:Kustomer’s CRM integration takes customer service to the next level. It automates routine agent interactions and scales personalized resolutions. By connecting real-time CRM data to chatbot workflows, you can offer customers a more tailored and efficient service, making them feel valued.Intent Detection:The AI-driven intent detection feature automatically identifies and routes bot conversations based on customer input. This ensures that each customer is directed to the right resources or agents, reducing response times and improving overall satisfaction.Code-Free Configuration:Building and deploying sophisticated chatbot workflows has never been easier. The user-friendly visual interface and pre-built templates allow even non-technical users to create and customize chatbots to suit their unique requirements. No coding skills are required, making it accessible to all.Sentiment Analysis:Understanding customer emotions is crucial for providing empathetic support. Kustomer’s sentiment analysis feature identifies exactly how customers are feeling without requiring agents to sift through large volumes of text. This allows you to prioritize and address conversations that require immediate attention, ensuring customer frustrations are calmed effectively.
