Sentiment Analysis: Employ sophisticated algorithms to analyze customer emotions in real-time across 109 languages. The feature helps you not only gauge the mood around your brand but also identify any trends in customer sentiment. Ideal for aligning your marketing strategies with your audience’s views.Automated Moderation: The AI-driven algorithms proactively identify and hide comments that are spammy, harmful, or against your brand’s values. This safeguards your community while helping you uphold a consistent brand image.Community Management: Elevate your customer engagement with AI-generated response suggestions. The platform automatically flags comments that require your attention, allowing for faster, more consistent interaction with your community.Alert Mechanism: Stay ahead of the game with instant notifications for abrupt spikes in conversation volume or significant shifts in customer sentiment. This keeps you informed and prepared to pivot your strategy as needed.Multi-platform Integration: Manage your social media conversations in one unified space. The tool integrates seamlessly with multiple platforms, including Facebook, Instagram, TikTok, Messenger, YouTube, and Instagram DMs, making your management tasks easier than ever.
